SnapMaker.uk (“Business”) appreciates the trust you place in us when sharing your personal data. The security of that data is very important to us. In this document it will explain how the Business collects, uses and protects your personal data.
The document will also explain what rights you have with regards to your personal data and how you can exercise those rights.
Please take the opportunity to read this notice fully.
Snapmaker.uk (“Business”) responsible for the Snapmaker.uk website activities.
The Business is the data controller. This means that Snapmaker.uk determines what data is collected, how this data is going to be used and how this data is protected.
Our office address is:
6 The Wessex Suite
Union House
Union Street
Andover
Hampshire
SP10 1PA
If you have questions about how personal data is processed, or would like to exercise your data subject rights, please email us at policies@snapmaker.uk .
The following companies and websites are within scope for this privacy policy:
www.snapmaker.uk
www.snapmakerservices.co.uk
The Business considers these websites UK-based websites; see section 6 below for more information on non-EU data processing.
It includes personal data that is collected through Business websites, by telephone, through LiveChat and through any related social media applications.
The Business collects personal data from you for one or more of the following purposes:
To provide you with information that you have requested or that the Business think may be relevant to a subject in which you have demonstrated an interest.
To initiate and complete commercial transactions with you, or the entity that you represent, for the purchase of products and/or services.
To fulfill a contract that the Business have entered into with you or with the entity that you represent. In these circumstances it may be your entity, rather than yourself, that has provided us with your personal data.
To ensure the security and safe operation of Business Websites and underlying business infrastructure.
To manage any communication between you and the Business.
The table in section 5 below provides more detail about the data that the Business collects for each of these purposes, the lawful basis for doing so, and the period for which the Business will retain each type of data.
In addition, to ensure that each visitor to any of our Websites can use and navigate the site effectively, the Business collect the following:
Technical information, including the IP (Internet Protocol) address used to connect your device to the Internet.
Your login information, browser type and version, time zone setting, browser plug-in types and versions.
Operating system and platform.
Information about your visit, including the URL (Uniform Resource Locators) clickstream to, through and from our site.
The Business cookies policy, which can be viewed from the home page of each of the web sites, describes in detail how the Business use cookies.
In section 8 below, we identify your rights in respect of the personal data that the Business collect and describe how you can exercise those rights.
The table below describes the various forms of personal data the Business collect and the lawful basis for processing this data. The Business architecture, accounting and systems infrastructure and compliance organisation means that all personal data is processed on common platforms. We have processes in place to make sure that only those people in our organisation who need to access your data can do so. A number of data elements are collected for multiple purposes, as the table below shows. Some data may be shared with third parties; where this happens, this is also identified below.
When the Business process on the lawful basis of legitimate interest, the Business apply the following test to determine whether it is appropriate:
The purpose test – is there a legitimate interest behind the processing?
Necessity test– is the processing necessary for that purpose?
Balancing test – is the legitimate interest overridden, or not, by the individual’s interests, rights or freedoms?
| Purpose of collection | Information category | Data collected | Purpose for collection | Lawful basis for processing | Data shared with… | Retention period |
|---|---|---|---|---|---|---|
| 1.To provide you with information | Subject matter information | Name, company name, geographic location, email address, business sector.Telephone number. Personal contact information as provided through website forms or at trade shows or any other means. | To provide appropriate online or email information about products and services that you have requested To provide further, related, online or email information and ongoing news updates in relation to the identified area of interest. Follow-up to ensure requested information meets needs and identify further requirements.General mailing list subscription. | Contractual fulfilment Legitimate interestLegitimate interest Consent | Internally only Internally only Internally only Internally only | Maximum eight years from the date the information is collected.Six months if a marketing email is left unopened |
| 2.Transactional information | Transaction details Payment card data | Name, physical address, email address, telephone number, bank account details (for credit accounts), other medium of content delivery.Primary account number (PAN), cardholder name, service code, expiration date | To process purchase transactions for products and services with customers, and to ensure any transaction issues can be dealt with.For accounting and taxation purposes.Documentation should any contractual legal claim arise.To fulfil purchase requests using payment cards. | Contractual performance Statutory obligation Legitimate Interest Contractual performance | Internally only Internally and professional advisers Internally and professional advisers Payment card companies, all in line with the PCI DSS | Maximum eight years from the date of the performance of the contract.Six months from the date the data subject has input personal information but has not proceeded with a transaction.Eight years for VAT records from the performance of the contract.Only retained while authorisation is pending. |
| 3.Fulfilment information | Fulfilment data | Name, contact details.Name, address(es), email address, contact details. | Licensing details necessary for allocation and maintenance of a licence purchased for use of software and related products, distance and e-learning.Actual delivery of products or services, in physical or digital form, that you may have purchased from the Company or Business. | Contractual performance Contractual performance | Internally and any third parties whose products or services you may have purchased from us.Internally and any third party logistics or supplier companies with whom the Company contract in order to fulfil these requirements. | Maximum six years from the date of the performance of the contract. |
| 4.Security | Security information | Technical information, as described above, plus any other information that may be required for this purpose. | To protect Company Websites and infrastructure from cyber-attack or other threats and to report and deal with any illegal acts. | Legitimate interest | Internally, forensic and other organisations with which the Company might contract for this purpose. | Relevant statutes of limitation. |
| 5.Communications | Contact information | Names, contact details, identification details. | To communicate with you about any issue that you raise with us or which follows from an interaction between us. | Legitimate interest | Internally and, as necessary, with professional advisers. | Relevant statutes of limitation. |
| 6.Product development | Survey data | Names, contact details, identification details. | To develop existing and new products that meets the expectations and requirements of our customers. | Consent | Internally and where additional consent is given for marketing purposes. | If anonymised for statistical research, this data may be kept indefinitely.Where not anonymised, it shall be retained for a maximum of one year. |
The Business is UK-domiciled organisation whose primary offices are in the UK.
The Websites and web applications are hosted in the EU and are accessed only by our UK-based staff.
The Business have appropriate contractual and security measures in place to ensure that personal data is protected.
Our customer relationship management, marketing and accounting systems for all our businesses are either EU-based or hosted by companies participating in the EU-US Privacy Shield Framework.
Our payment processors and banking arrangements for the Websites are based in the UK.
The Company ship and deliver physical products predominantly in the UK but may also be around the world; the Business therefore use logistics companies that are based outside the EU and operate in other countries. The Business have appropriate legal and security relationships with those partners.
The Business resell products supplied by organisations outside the EU. This may mean that the Business resale partner will have access to information about data subjects who purchase their products.
The Business operate a data retention policy in respect of all data, whether paper-based or digital, and those aspects of it that relate to personal data are contained in the table at 5, above.
The Business ISMS (information security management system) is certified to ISO/IEC 27001. The Business payment card processing is in compliance with the PCI DSS (Payment Card Industry Data Security Standard).
The Business have what the Business believe are appropriate security controls in place to protect personal data. Risk assessment, including assessing risks to the rights and freedoms of data subjects, is at the heart of our ISMS. The Business do not, however, have any control over what happens between your device and the boundary of our information infrastructure. You should be aware of the many information security risks that exist and take appropriate steps to safeguard your own information. The Business accept no liability in respect of breaches that occur beyond our sphere of control.
As a data controller, the Business are obliged to provide clear and transparent information about our data processing activities. This is provided by this privacy policy and any related communications we may send you.
You may request a copy of the personal data the Business hold about you free of charge. Once the Business have verified your identity and, if relevant, the authority of any third-party requester, the Business will provide access to the personal data the Business hold about you as well as the following information:
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has been disclosed
The retention period or envisioned retention period for that personal data
When personal data has been collected from a third party, the source of the personal data
If there are exceptional circumstances that mean the Business can refuse to provide the information, the Business will explain them. If requests are frivolous or vexatious, the Business reserve the right to refuse them. If answering requests is likely to require additional time or on occasions unreasonable expense (which you may have to meet),
When you believe the Business hold inaccurate or incomplete personal information about you, you may exercise your right to correct or complete this data. This may be used with the right to restrict processing to make sure that incorrect/incomplete information is not processed until it is corrected.
Where no overriding legal basis or legitimate reason continues to exist for processing personal data, you may request that the Business delete the personal data. This includes personal data that may have been unlawfully processed. the Business will take all reasonable steps to ensure erasure.
You may ask us to stop processing your personal data. the Business will still hold the data, but will not process it any further. This right is an alternative to the right to erasure. If one of the following conditions applies you may exercise the right to restrict processing:
The accuracy of the personal data is contested.
Processing of the personal data is unlawful.
The Business no longer need the personal data for processing but the personal data is required for part of a legal process.
The right to object has been exercised and processing is restricted pending a decision on the status of the processing.
You may request your set of personal data be transferred to another controller or processor, provided in a commonly used and machine-readable format. This right is only available if the original processing was on the basis of consent, the processing is by automated means and if the processing is based on the fulfilment of a contractual obligation.
You have the right to object to our processing of your data where
Processing is based on legitimate interest;
Processing is for the purpose of direct marketing;
Processing is for the purposes of scientific or historic research; or
Processing involves automated decision-making and profiling.
Any comments or queries regarding the Business handling of your personal data should be emailed to policies@snapmaker.uk
Or in writing to the Postal Address
Snapmaker.uk
6 The Wessex Suite
Union House
Union Street
Andover
Hampshire
SP10 1PA
Or by during normal working hours by telephone
The Business working hours is 09:00 – 17:00, Monday to Friday. The Business will respond as soon as possible
Telephone: +44 (0) 7836 509644
If you wish to discuss a complaint, please feel free to contact us using the details provided. All complaints will be treated in a confidential manner.
Should you feel unsatisfied with our handling of your data, or about any complaint that you have made to us about our handling of your data, you are entitled to escalate your complaint to a supervisory authority. For the UK, this is the ICO (Information Commissioner’s Office), its contact information can be found at https://ico.org.uk.
