This Returns Policy sets forth the principles that govern the SnapMaker.uk (“Business”) in the return of products and systems supplied by the Business (“Return”). The Returns Policy has been created to ensure trading protections for both the Business and its customers.
Please take the opportunity to read this Returns Policy fully.
After receiving the item, you can cancel the purchase within 14 days.
Buyer pays return postage.
The item should be returned in its original packaging
Purchases are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item.
Further details on when, postage and how you can make a Return are below.
We hope you enjoy the products you buy from the Business. However, if you change your mind or the product is not as you acceptable for some reason the Business will accept returns.
The Business accepts returns and gives you at least 14 business days to let the Business know if you’d like to return something.
If the item is not as described, the Business will pay return postage costs. If you change your mind about a purchase and wants to return it, you will be required to pay the postage costs.
When you want to return an item using your own postage arrangements and the Business is responsible for the return postage charges, you must work with the Business to agree on the postal service used and the costs before returning the item.
To return an item:
In the first instance contact the Business about why you wish to make a Return. This can be done by phone or email.
If photos of the item would be helpful for documenting the condition of the item you bought and received, you should attach these to your request for return email.
Depending on the item you’ve purchased, you can request a refund if:
The item was purchased from the Business.
You’re returning the original item as purchased.
The item you received was not as described, as with a damaged part or it being defective in some way.
Pack the item carefully. Include the original packing and packing slip and send the item back. You must return the item – in the same condition as you received it – within 14 calendar days of requesting the return. It is good practice and expected to include tracking information (if available) and shipping insurance (for high value Returns) when returning an item.
Once the Business has received your Return, the Business will process a refund within 2 business days.
Depending on the item purchased the Business will provide the option for you to request a replacement item, if you’d prefer this instead of a refund.
You can request a replacement if:
You’re returning the original item and would like exactly the same item as a replacement.
Your item isn’t as described, such as with a damaged part, or is defective in some way.
If the product is incomplete.
Once the Business has approved a replacement, make sure you post the original item back within 14 calendar days of making your request.
Consumer Contracts Regulations apply to sales between the Business and a consumer where there’s no face-to-face contact. Under these regulations you have 14 working days from when you receive your item to request a return, get your money back or order a replacement.
If the Business determines that you have abused Returns, you may be subject to a range of actions, including limits on buying.
Non-exhaustive list of examples include:
Unsatisfactory/ inaccurate reason for Return.
Disregarding item conditions required for Return.
Requesting an excessive amount of Returns.
Not paying for return postage.
